If you are traveling alone and the price is your first concern, then yes go for it. I give them 1 star.Īll in all, they average a 3-star review overall. I saw one yell at an elderly lady because she got the trash bag vice recycle bag mixed up. They're uniform are less than businesslike and the flight attendants are not the friendliest.
When it comes to professionalism, Southwest is the worst. I've seen families separated because they couldn't get there in time to sit together. Trying to get there hours early and stand in line just to get the first come, first serve is ridiculous. When it comes to loading, I hate the open seat concept. Whenever they offer direct flights, it's also pretty darn good to be able to go from point A to point B without the hassle of a layover. I must say that when it comes to prices, Southwest is the king. Many kudos from the Bakers to Kimberly Lane! We have always been impressed by Southwest Airlines and by the kindnesses shown to us by your employees, but this kindness was far and beyond any of the good things that we have experienced with Southwest. When I asked what happened, she simply said, as she sat in my middle seat, "You are paying for your tickets, and I am not, and I thought that you would be more comfortable in my aisle seat." It was Kimberly Lane, a pilot, employee #80348, who had seen us board. I glanced further down to my seat, and I saw a woman sitting there. Upon coming out of the bathroom, I saw that the seat next to my husband was empty, and as I approached it, I saw that my backpack was on that seat. Because of that, we were in middle seats so I went to use the bathroom while we were still on the ground. We were fortunate enough to get the last two seats available on the 7:30 am flight that day. My husband and I were leaving Jacksonville, FL, in advance of hurricane Dorian, on Monday, September 2,2019.
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